SR Premium Watches


Replacement and Refund Policy

5 Days Replacement Policy

Our business mainly runs on trust and honesty. For us the customer satisfaction is on the first place. We guarantee 100% customer satisfaction on every order.

We check every item before dispatch. But sometime some damage or wrong item can be dispatched, in that case we provide 5 Days replacement policy. we provide 5 days replacement policy to all the product if any defect found in the product.

Process of Replacement:

  • You need to make unboxing video of the parcel from starting to end without cut and pause and try to show the defect in the video. No cut and pause allowed in the video. Here we want to clear that unboxing means you have to open the parcel in while making video. Already opened parcel video will not be accepted.
  • Customer need to inform us via call +91 8818012776 or email [email protected] asap.
  • We will arrange the pickup for the return courier
  • After receiving the product we will check that product. If it has a minor issue, we will try to repair that product otherwise we will ship new product without any extra charge.
  • We will try to solve the issue within 5-10 days after receiving the return courier.
  • The company has all the rights to offer an alternate product if the ordered product is not available at that time.
  • The 5 days replacement policy only valid for defected item you received at delivery time. After use of the product no replacement will be provided to customer.

Return/Refund Policy

Our main is to provide the best quality products at the best price in the market. we sell what we show to our customer. we click the actual picture and the video of the watch. It is less chance of customer disliking our product. we have more than 10 years of experience, in this period no one asked for refund. we always try to provide the best possible quality. So we do not accept return or refund on the basis of dislike. The product color can be slightly different due to lighting condition. In some cases, we can accept return by considering the customer request.

In case of return

  • Please confirm us before sending back our product.
  • Courier charges will be borne by the customers itself.
  • The product should not be tempered or broken.
  • Customer need to send us the product by courier.
  • After receiving the product we will check the product and return the product amount by deducting the courier charges paid at delivery time.


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